How Organizational Health Impacts Customer Experience: Tema Frank

Tema joined us to talk about:

The impact of organizational health on customers’ experiences and the service they receive.
How employees’ experiences influence customer outcomes and impact organizational success.
The building blocks for developing a healthy workplace organization and positive work culture.
The ramifications of an unhealthy corporate culture.

About Tema:

With over three decades of experience, Tema Frank is a best-selling author, international speaker and consultant in business and marketing strategy, usability testing, and customer experience improvement.

Tema is the owner of Frank Reactions, a company that helps organizations focus on the three new P’s: promise, people, and process in the areas of digital marketing, customer Experience, business and marketing strategy, E-commerce and Executive Coaching.

Tema also hosts the very popular ‘Frank Reactions’ podcast and most recently came out with a new book, People Shock: The Path to Profits When Customers Rule.